Diseño de un plan de gestión administrativo para la Empresa Pública de Agua Potable, Alcantarillado y Saneamiento del cantón Cumandá, provincia de Chimborazo, periodo 2016.

Abstract

The present research was to design an administrative management plan at Public Company of Drinking Water, Sewage and Sanitation from Cumandá Canton, Chimborazo province, period 2016. The same one that seeks the satisfaction of internal and external customers, following these criteria are realized systematic processes that allow to direct, to control and evaluate the institutional performance as to quality and satisfaction of the presentation of an adequate and effective service for the population. This research consists of four chapters: first chapter achieves to identify research problem with which shares research, on second chapter is made the theoretical framework, which contains the theoretical foundation on the planning of Administrative Management that serves as a basis for research, on chapter three the diagnosis of current situation from company is realized for which different methods and techniques are applied as well as the application of the instrument that serves about collection of information, on fourth chapter presents the proposal for designing of an Administrative Management Plan which consists of objectives, institutional philosophy to have a better working environment, in addition to improving the administrative processes to achieve improved perception of service provided helping the development and improvement of an entity. Finally, it issues the conclusions, research and recommendations that will help the enterprise better substantially its administrative management.