Diseño de un modelo de gestión administrativa-financiera para el Hospital General RIOHOSPITAL de la ciudad de Riobamba, provincia de Chimborazo

Abstract

The objective of this thesis is to design an Administrative-Financial Management Model for the General Hospital called RioHospital located in Riobamba, Chimborazo province, through the institutional and financial philosophy restructuring to enhance administrative and financial processes. In the current research work useful techniques were used such as: direct observation, surveys conducted to administrative and operational staff, and an interview with the manager in order to obtain sufficient and truthful information for the proposal development. It was determined that the institutional philosophy of the hospital was not related to the intended goals, since everything was executed empirically. Being a service provider, they do not focus on providing quality services and continuous improvement because patients are the fundamental axis of the hospital. Regarding financial information, accounting policies are established empirically without giving any formality or establishing it in writing. As it is concluded that it does not have adequate strategic planning, the organizational structure is not developed in relation to the vision that the hospital has established. It is recommended to implement the proposed administrative-financial management model that consists of mission, vision, institutional objectives, values, principles, functions manual and analysis of financial information for proper decision making and process improvement.