Propuesta de un manual de procesos para la emisión de títulos habilitantes en el cantón Chambo para facilitar el manejo de la información

Abstract

The proposal of a processes-manual for the enabling-titles issuance in Canton Chambo to facilitate the handling of information, aims to determine the activities, parameters and necessary requirements of the different existing processes for commercial transport, taking into account the current legal regulations. The investigation was conducted, through an interview with the head of the Enabling-titles unit, who was inquired about the procedures that are carried out to grant operating permits in the modalities of conventional taxi and light load; the surveys made disclosed the degree of satisfaction of the users with respect to the received service and, as predictive data, observation sheets were used, with which the quality and times used during the issuance processes were determined. Within the study, it was possible to demonstrate that in the area of competence and jurisdiction, 8 processes are synthesized, from which 39% of them correspond to disable and enable vehicles; user attention is qualified as deficient, displaying misinformation issues when carrying out procedures, since the 78% of users consider the attention given as regular or bad; that is why, the proposal for the design of a processes-manual that contains each enabling-title procedure in the commercial transport mode was made, detailing documentation, activities, officers, policies, flow charts and necessary observations. Recommending the application of the process-manual in the GADM Chambo Enabling-titles unit, in order to achieve a qualified, fast, effective and efficient service, satisfying the needs and expectations of the Associates and/or Shareholders of the Operators of Transportation, thus fulfilling the purpose of the present investigation.