Diseño de un sistema de gestión de la calidad basado en la Norma ISO 9001:2008 para la empresa “Primetime Comunicaciones Cía Ltda” de la ciudad de Riobamba provincia de Chimborazo.

Abstract

The guidance for the direction presented in the international standard ISO 9001:2008 is based on eight quality management principles, developed with the intention that senior management can use them to lead the organization towards performance improvement. These principles are; customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making, mutually beneficial supplier relationships. Therefore, the present work is focused on the design of a quality management system based on ISO 9001:2008 for the company PRIMETIME COMMUNICATIONS CIA LTDA in Riobamba city Chimborazo province, the company is committed to improve quality and thus attaining attract more customers, so it started with the review and analysis of all processes that are met in the unit. The research was documentary, descriptive and evaluative where an initial diagnosis was performed to determine the level of satisfaction of existing clients, designing elements as a process flow. To implement this proposal an investment of USD 1,695.00 is required.