Diseño de un modelo de gestión por procesos para optimizar los recursos en el área de producción de la empresa "Bellas Artes" de la ciudad de Riobamba, periodo 2015.

Abstract

This research goal was to propose a process-based management model to optimize the production area resources in BELLAS ARTES Company in Riobamba, period 2015. Initially productive inefficiency in the company, subsequently the business mission and vision were developed, in addition, institutional policies and values, goals and objectives were established. The stakeholders were the productive area employees who provided information for the research development, it should be highlighted that the future of the production unit will depend on the proper performance of the area, since it is in this area where the organization sustains its validity and development. In the initial diagnosis and by using the direct observation as research technique, it could be recognized that the enterprise lacks a management model and even worse there is a complete unawareness of process-based activities, which results in a significant loss of resources. In that scenario, in order to establish solutions, the first step was to identify the main tasks within the company by outlining the company´s process map, the organization main activities flowcharts were also defined, the result after the application of the diagrams were decisive in the research, since a considerable amount of delays was detected (unproductive hours), the valid alternatives to face this problem are formats, matrices and statements. The processes implementation could not have desired effect if it does not match a particular management model, for that reason the Deming circle, which fits the organization necessities towards a permanent improvement was used, thus ensuring efficient product coverage, as well as an important social growth.