Valoración del ambiente laboral del Ministerio de Transporte y Obras Públicas Tungurahua a través del Modelo Great Place to Work, para diseñar estrategias que mejoren la calidad del servicio.

Abstract

The objective of this research is to assess the work environment of the Ministry of Transport and Public Works Tungurahua through the Great Place to Work model to design strategies that improve the quality of the service, measure the trust, camaraderie and pride that a worker when working in an institution. It gives, as a result, a set of metrics that will allow drawing a scenario of the work environment in which the staff develops. This research is of a documentary and field type because the frame of reference will be constructed through the research background and the theoretical framework related to the Great Place to Work. Regarding the design, it is non-experimental research since the independent variable is not deliberately manipulated, apart from that it has a transversal design because the fieldwork in the data collection will be only once. Giving as a result that the feeling of workers in the institution is the main driver for a quality work environment, it states strategies carried out jointly with the department of human relations without hindering the activities that the worker performs daily, all variables are correlate with the feelings of the officials, come to have the same address in a pleasant environment to work, with a range of percentage of customer satisfaction of 78.80%, on the scale of the Likert level, make know all the work done by the Institution through communication platforms with a well-designed plan for the improvement of the image of the Ministry of Transport and Public Works Tungurahua.