Diseño de un sistema de gestión de la calidad basado en la Norma ISO 9001:2008 para el G.A.D. del cantón Cumandá, provincia de Chimborazo

Abstract

The current research has like objective the design of a Management System of quality based on ISO standard 9001:2008. In the Decentralized Autonomous Government of Cumandá Cantón, keeping in mind the success of a quality system is to keep the documented procedures by an approach based on processes. Applying techniques like a checklist of fulfilment of ISO standard 9001:2008 points in the organization and a FODA (strengths and weaknesses, opportunities and threats). The current situation analysis was determined, in which was evidenced the non-existence of documentation, procedures and quality controls that guarantee the effectiveness of a management system of quality . From this necessity the handbook of quality, describing the requisites that were established by the ISO standard 9001:2008, accessing in this way that the institution fulfil in appropriate way with the requisites and expectations of its population, keeping its processes on control and solving the quality problems in order to reach the main objective that is the customer satisfaction. Through policies objectives and goals in quantifiable and real manner, designing the quality registers that reflect the fulfillment degree of quality system and of all made activities noticing the customer noncompliance and complaints. It is recommended to apply the proposed design and the quality policies diffusion, starting with trainings, aimed to the staff of municipality for the adaptability and permanent Audit realization, in order to prove the fulfilment degree of Management System of Quality in the G.A.D.C.C (Decentralized Autonomous Government of Cumandá Cantón)