Auditoría de la gestión del mantenimiento en los Talleres del Gobierno Autónomo Descentralizado Municipal del cantón Riobamba, área automotriz, periodo 2017.

Abstract

The Audit of Maintenance Management in the workshops of the Municipal Decentralized Autonomous Government of Riobamba canton, automotive area; aims to -know the situation of the Maintenance Department during the period 2017, -identify weak points and -determine necessary actions to improve them, and be able to deliver quality services. To carry out the audit, principles and guidelines provided by the ISO 19011: 2001 standard were taken into account, without neglecting maintenance terminologies according to the UNE EN 13306: 2001 standard. The techniques used for the information collection were documentaries and field information. For the application of these techniques population and sample were selected, which coincided due to the reduced population that was analyzed. In the field technique, a questionnaire was used consisting of fifty-one questions, which included all aspects of the organization, yielding the following results: Work systems 40%, Technical control of equipment 70%, Workload 35.71 %, Purchase and logistics of spare parts-equipment 75% and Information personnel 66.67%. Therefore, it is established that the result of the final report of the audit is non-conforming; consequently, it is suggested to take improvement actions proposed in the report, such as considering the implementation of a CMMS (Computerized Maintenance Management System) that helps in the management of maintenance services and in decision making in the maintenance process.