Diseño de un sistema de gestión de calidad bajo la Norma ISO 9001:2008 para la “Empresa Comercial Maldonado”, ubicada en el cantón Riobamba, periodo 2013

Abstract

This research was carried out to make a design of quality management system, phenomena of globalization have led to strengthening of competitiveness in all sectors the economy. This means that more and more suppliers' goods and services are bound to be looking to maintain the quality and continuous improvement to be chosen by customers. The quality management is an imperative for any company that aspires to remain in force at markets. It has developed the requests of a Quality Management System according to ISO 9001:2008 at COMERCIAL MALDONADO enterprise. The success of a quality system is maintaining documented procedures through a process approach. It was elaborated the quality manual describing the conditions required by standard ISO 9001:2008 system for quality management thus allowing the organization consistently meets the requirements and expectations of customers, keeping their processes under control and was draw by solving the quality problems to achieve main goal of customers satisfaction. In addition, the organization must ensure that processes are suitable to achieve planned objects through monitoring, measurement or estimation, taking corrective actions and improvements necessary to ensure conformity of the products to your specifications.