Diseño de un sistema de gestión de calidad basado en las Normas ISO 9001:2015, para “Cueros El AL-CE”, del cantón Guano, provincia de Chimborazo, periodo 2018

Abstract

The present research project, Design of a Quality Management System based on ISO 9001: 2015 Standards, for "Cueros EL AL-CE", from Guano canton, province of Chimborazo, Period 2018, aims to improve efficiency and the performance of your internal processes. The methodology used is based on conducting surveys applied to all staff and customers of this company, in addition to the execution of interviews and workshops for managers and employees, as well as the development of the SWOT matrix which allowed to know the current situation of Cueros EL AL-CE. It was determined that the company does not carry out a management process that facilitates the execution and control of compliance with them. The proposal developed is aimed at the design of a quality management system that allows improving the understanding and correct execution of internal processes, generating added value in products and services and therefore increasing customer satisfaction. Therefore, it is recommended that the company's executives implement, maintain and update the quality management system, in order to improve the overall performance of the organization, distinguish itself from its competition and finally continue to develop within an environment each time more dynamic and competitive.