Modelo de gestión para el ejercicio de las competencias de transporte, tránsito y seguridad vial según los lineamientos de la ANT. Caso GADM Riobamba

Abstract

The objetive of the present certification work was the development of a management model of category “A” for the exercise of transport, traffic and road safety competencies, in the canton of Riobamba, province of Chimborazo, in order to have a manuscript where the functions of the Management of Mobility, Transit and Transport Management and transit agents are developed. The research shows the answers that are used to have the baseline of the degree work, the questionnaries are focused on human talent and users, the first gives the results of the entity which does not have the resources of human talent, technology and economics with a 58% of negative responses and in terms of user satisfaction reflects a good level by scaling Likert. One aspect to consider of the model of management is divided into Administration, Human Talent and Customer Service and its subsets. It is concluded that the organization has failures in empathy and reliability with users, in addition to not giving incentives to human resources, the objective of the development plan and the territorial order of the mentioned canton. It is recommended to work together with the National Transit Agency of Chimborazo and the investigative entity through traffic agents so that the data is shared for analysis.